Return and Exchange Policy

At Hub Best, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return and Exchange Policy is designed to provide a smooth and hassle-free process.

1. Return & Exchange Period

  • Eligibility Period: You may return or exchange items within 14 days of the delivery date.
  • Condition for Returns/Exchanges: Items must be unused, in their original packaging, and in the same condition as when you received them. A receipt or proof of purchase must be provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or engraved watches
  • Gift cards or promotional items
  • Final sale or clearance products
  • Items that have been used, damaged, or altered by the customer

3. Return Process

  • Initiating a Return: To start a return, please contact our customer service at [email protected] or call 202-687-3434 with your order number and reason for return.
  • Shipping Your Return: Once approved, pack the item securely and send it to the return address provided by our team. Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.
  • Inspection & Refund: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved returns will be processed within a specified period, and the refund will be credited back to your original payment method.

4. Exchange Process

If you wish to exchange your item for a different size, model, or style:

  • Contact Us: Please reach out to our customer service team to verify the availability of the desired item and initiate the exchange process.
  • Shipping for Exchanges: The original item must be returned in its original condition, and the customer is responsible for the return shipping costs, except in cases where the received item is defective or incorrect.
  • Receiving Your New Item: Once we receive and inspect the returned item, we will ship the new item. Any price difference will be adjusted and processed accordingly.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Report Issue Promptly: Please notify us within 48 hours of receiving the item.
  • Free Return for Defects/Errors: We will arrange for the return and exchange of the defective or incorrect item at no additional cost to you.

6. Refunds

  • Processing Time: Refunds typically take 5-7 business days to be credited back to your payment method, depending on your bank or payment provider.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (damaged or incorrect item).

7. Contact Information

If you have any questions or require assistance with returns or exchanges, please do not hesitate to contact us. We are here to help!

We are committed to providing a great shopping experience, and your satisfaction is our priority. Thank you for choosing Hub Best for your luxury watch needs!